Partnering with Frontier Communications to build an intelligent, automated ecosystem that enhances agility, efficiency, and customer experience across enterprise services.
Frontier Communications is a major U.S. telecommunications provider serving millions of businesses and consumers nationwide. Facing a rapidly evolving digital landscape and rising enterprise customer expectations, Frontier sought to modernize its B2B operations through the adoption of AI-driven systems and intelligent automation.
As telecommunications services became more complex, Frontier’s enterprise division faced challenges in provisioning, service assurance, and customer support. Manual processes and legacy systems limited scalability and slowed response times. Leadership identified an opportunity to integrate AI and automation to streamline workflows, predict service disruptions, and enhance customer engagement—without compromising reliability or compliance.
Silvature collaborated with Frontier’s transformation team to design and deploy a unified AI automation framework that bridged network intelligence, customer operations, and analytics. Through a combination of predictive maintenance models, NLP-driven service ticket triage, and automated provisioning workflows, the initiative created a self-learning operational layer. This enabled technicians and customer service teams to focus on higher-value tasks while maintaining visibility and human oversight.
Silvature partners with communications and infrastructure companies to apply AI and automation for resilient, customer-focused transformation. Let’s discuss how we can help your enterprise modernize intelligently.