Helping a leading pharmacy services provider improve accuracy and efficiency by decoding medical shorthand through AI and machine learning.
The client is a major national pharmacy services provider supporting retail chains, mail-order fulfillment, and digital prescription processing. With millions of prescriptions processed monthly, accuracy and clarity in communication were paramount to both patient safety and operational efficiency.
Prescription instructions—known as Sig Codes—are often written in highly abbreviated, inconsistent shorthand derived from Latin and medical terminology. These codes pose challenges for digital systems, resulting in manual interpretation, transcription errors, and increased review time. The client needed an automated, intelligent system to interpret and translate Sig Codes into patient-friendly instructions, while maintaining compliance with strict healthcare regulations.
Silvature designed and deployed a secure, HIPAA-compliant AI solution leveraging natural language processing (NLP) and machine learning models trained on anonymized clinical datasets. The system identifies, contextualizes, and translates Sig Codes in real time, offering pharmacists and automated systems a verified English-language interpretation. Human pharmacists remain in the loop for quality assurance and continuous feedback to refine accuracy.
Silvature helps healthcare and life sciences organizations leverage AI responsibly to enhance quality, compliance, and human oversight. Let’s explore how your team can modernize workflows safely and effectively.