Expression of Interest (EOI)
Assistive Managed Support Services

1. Introduction & Background

Silvature approaches Managed Support Services as a discipline of enablement rather than displacement. The purpose of managed support is to relieve organizations of non-core operational burden while preserving human expertise, institutional knowledge, and service dignity.

Our model emphasizes sound judgment, empathy, and inclusion. Support services are designed to improve productivity and quality while respecting the people who deliver and receive them.

This Expression of Interest invites experienced professionals who view managed services not as cost-cutting instruments, but as long-term service partnerships grounded in trust, continuity, and care.

2. Scope of Potential Collaboration

Managed Support Services engagements may include:

IT Service Management (ITSM) operations and optimization
Business Process Outsourcing (BPO)
Service desk and end-user support (Tier 0–3)
On-shored and near-shored support delivery models
AI-assisted service operations (non-displacing)
Service quality, empathy, and experience design

All engagements emphasize service reliability, human oversight, and sustained operational excellence.

3. Submission Requirements

To express interest, please prepare the following and submit via [eoi@silvature.com or the secure form below]:

A brief summary of managed support experience
A current CV/resume or professional profile
Examples of support operations or service transitions led
Experience with ITSM, BPO, or service governance (if applicable)

4. Customary Skills, Tools, and Qualifications

While each support engagement is distinct, the following capabilities are commonly sought:

Category	Core Requirements	Added Value
Service Operations	ITSM operations and process design Incident, problem, and change management Service quality and SLA governance	Multi-client service environments Regulated or mission-critical operations
Delivery Models	On-shored / near-shored support delivery Vendor and partner coordination Knowledge transfer and documentation	Hybrid human + AI service orchestration Transition and stabilization leadership
Technology & Tools	ServiceNow, Jira Service Management, Zendesk CRM and customer support platforms Monitoring and alerting tools	AIOps and predictive support tools Generative AI for knowledge management
Professional Profile	7+ years in support or service operations Team leadership and coaching	Service design with empathy and inclusion Continuous improvement leadership

Expression of Interest Form

This form allows us to understand your background and potential alignment. Submission does not constitute a commitment from either party.